PUBLIC RELATIONS

At Private Imperial Hospital, we are committed to open, transparent and trust-based communication with our patients, their relatives, our employees and the institutions we work with. Through our public relations activities, we provide accurate information about our services, listen to opinions and suggestions, and use them to improve the quality of our services.

Our Public Relations Activities

• Informing patients and their relatives: We inform patients and their relatives about our services, procedures and patient rights, and direct them to the right departments.
• Patient Rights Unit: The Patient Rights Unit established at our hospital records and evaluates all applications and complaints related to patient rights.
• Collecting opinions and suggestions: We receive complaints, suggestions and thanks through various channels, review them and respond to the applicants.
• Corporate communication and promotion: We promote our hospital through our website published in four languages, our social media accounts and our press activities, and share our announcements with the public.
• Health information for the community: We contribute to public health through our physicians' informative statements in the press, our health articles and our Pregnancy School classes.
• Cooperation with stakeholders: We maintain communication with our stakeholders through our contracted institutions, protocols signed with institutions and organisations, training meetings held with professional associations, and meetings with non-governmental organisations.
• Social responsibility: We organise and support campaigns and events for the community. For details, please visit our Social Responsibility page.

How Can You Share Your Opinions, Suggestions and Complaints?

• You can apply in person to the Patient Rights Unit at our hospital.
• You can leave a written note in the "I Have an Idea" boxes located next to the lifts on every floor.
• You can send your complaints, suggestions and thanks via the Complaint & Suggestion Form on our website.
• You can call our call centre on 444 44 61 or send an email to info@imperialhastanesi.com.
• You can also contact the Ministry of Health Communication Centre on SABİM 184.

All applications are evaluated confidentially, and applicants receive a response as soon as possible.